Identity Access Management Associate
Core
Provide first-level support for Identity and Access Management (IAM) incidents and service requests, ensuring service delivery meets established SLAs.
Role type
Level 1 IAM Support Associate
Builds
IAM service delivery and incident resolution for technology clients
Domain
Information Security / Identity and Access Management
Deliverable
client delivery
Required skills
IAM software/solutions, Active Directory, IT Infrastructure (Network, Database, Middleware, Windows), Enterprise Ticketing systems (Remedy, ServiceNow, ManageEngine), MS Excel, Google Sheets
Preferred skills
Information Security fundamentals, high-volume ticket handling, working under pressure
Technologies
Active Directory, Remedy, ServiceNow, ManageEngine
Responsibilities
Respond to client/support inquiries regarding access concerns, configure security policies and rules for IAM integration, assist IAM Analysts with projects and implementation, maintain runbooks and documentation
Seniority
Junior, 1-2 years experience
