Visitor Experience Lead
Core
Lead front-of-house teams across multiple university museums and galleries to shape inclusive, safe, and engaging visitor experiences for students, staff, and the public.
Role type
Senior IC Visitor Experience Lead (Museums & Collections)
Builds
Safe, welcoming, and inclusive museum and gallery visits
Domain
Higher Education + Cultural Institutions
Deliverable
product features
Required skills
Team leadership and mentorship, Visitor operations management, Training and development program design, Risk and occupational health and safety management, Accessibility compliance, Data-driven workflow improvement
Preferred skills
Experience in high-volume public environments, Arts or cultural management background
Technologies
Operational reporting systems, Incident management tools
Responsibilities
Lead, mentor, and supervise casual visitor experience teams; Plan and deliver recruitment, induction, and training programs; Coordinate day-to-day visitor operations and resolve incidents; Implement visitor experience policies and feedback systems; Contribute audience insights to exhibition and program planning.