Senior Project Manager - Service Management Platform
Core
Leading end-to-end delivery of WPP's Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability.
Role type
Senior Programme Delivery Leader (Service Management Platform Transformation)
Builds
Modern, AI-enabled Service Management platform for WPP's global enterprise clients
Domain
Enterprise IT Services / Service Management / Digital Transformation
Deliverable
production ML models | product features | infrastructure
Required skills
Enterprise SDLC leadership, Service Management platform expertise, Global stakeholder management, Risk mitigation, Change control management, Vendor coordination, RAID log management, Executive reporting, User Acceptance Testing orchestration, Business readiness monitoring
Preferred skills
ServiceNow architecture knowledge, IT Operations Management experience, Strategic commercial thinking, Data-driven storytelling, Technical to non-technical translation
Technologies
ServiceNow, AI-enabled platforms
Responsibilities
Define and maintain integrated project plans with critical paths and milestones; Coordinate multiple concurrent workstreams including architectural rebuilds and data migration; Drive execution discipline across hybrid cross-functional teams; Act as primary integration point with strategic partners (Kyndryl, ServiceNow); Design and lead programme governance structures and reporting; Orchestrate deployment readiness, training alignment, and change communication campaigns
Seniority
Senior, hands-on IC with strategic oversight
