Technical Delivery Manager
Core
Lead System Engineering and Architectural team to deliver high-quality operational and project-based ICT services for government clients.
Role type
Senior Technical Delivery Manager (ICT Infrastructure)
Builds
High-availability Windows server, database, and Microsoft server product (Exchange, Active Directory) services
Domain
Government sector, IT Operations, System Engineering
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Team leadership, project management, server support and troubleshooting, ITIL governance, incident management, problem management, SLA management, staff performance management, process optimization, automation tooling
Preferred skills
Conflict resolution, staff development, recruitment and onboarding, technical standards definition, runbook development
Technologies
Windows servers, Databases, Microsoft Exchange, Active Directory, Service management systems
Responsibilities
Lead proactive system monitoring, alerting, event response, maintenance and patching; Own and oversee major incident management; Manage team performance against service levels and SLAs; Drive problem management activities; Lead, coach and support a technical team; Manage HR responsibilities including performance reviews and recruitment
Seniority
Senior, hands-on IC with leadership responsibilities
