Expression of Interest - Multiple Customer Service Insurance Agents
Core
Temporary Customer Service Insurance Agent handling inbound and outbound calls for multiple insurance products.
Role type
Customer Service Insurance Agent (Temporary)
Builds
Customer retention and policy management for insurance providers
Domain
Insurance / Contact Centre
Deliverable
client delivery
Required skills
High-volume call handling, multi-product insurance knowledge, retention conversation management, policy administration, Microsoft Office proficiency
Preferred skills
Prior contact centre experience, insurance industry background
Responsibilities
Manage high volume of inbound and outbound customer calls, Respond to customer enquiries across multiple insurance products, Assist customers with policy renewals and account maintenance, Handle retention conversations to reduce policy cancellations