Senior Software Engineer
Core
Build and scale customer- and agent-facing support experiences for Help Center, chat, and in-product entry points using React/TypeScript frontends and Go backend services.
Role type
Senior full-stack software engineer (customer experience)
Builds
Reliable, measurable features for automation, resolution quality, and customer satisfaction across support surfaces
Domain
Fintech / Customer Experience / Full-stack web development
Deliverable
product features
Required skills
React, TypeScript, Go, distributed systems, API design, observability, incident response, AI/ML integration, generative AI usage
Preferred skills
None stated
Technologies
React, TypeScript, Go
Responsibilities
Build end-to-end full-stack features for Help Center, chat, and agent workflows; Partner with Product and Design to create self-serve and assisted-support experiences; Own APIs and service integrations connecting Surfaces with Intelligence capabilities; Drive CX outcomes through experimentation and metrics; Lead integration of AI/ML and vendor capabilities; Strengthen production reliability via on-call and mentoring
Seniority
Senior, hands-on IC
