Senior Manager, Supplier Performance, Customer Ops & Specialist Services
Core
Senior Manager overseeing supplier performance and operational delivery for outsourced customer service partners in the UK financial sector.
Role type
Senior Manager, Supplier Performance & Operations
Builds
Customer service operations and partner management for outsourced teams
Domain
Financial Services / Customer Operations
Required skills
Partner management, operational delivery, risk management, data analysis, stakeholder influence, change execution, forecasting, team leadership
Preferred skills
Experience managing global offshore partners, analytical mindset, coaching non-direct reports
Technologies
WFM tools, performance management systems
Responsibilities
Manage day-to-day service delivery and quality for outsourced partners; translate strategic goals into actionable steps for partner teams; oversee risk events and performance drift; lead domain forecasting processes; execute process changes on the floor; integrate partner leaders into performance reviews.
Seniority
Senior, hands-on IC with management oversight
