Strategy and Program Manager
Core
Shape the future of Global Operations by connecting commercial ambition, technical innovation, and operational delivery across Support, Professional Services, and Merchant Operations.
Role type
Senior Strategy & Program Manager
Builds
Scalable operational structures, automated workflows, and AI-integrated processes for global product pillars.
Domain
Financial Technology (Payments)
Required skills
Strategic problem solving, systems thinking, stakeholder influence, data-driven decision making, process re-engineering, AI integration, cross-functional collaboration, ambiguity management, technical fluency, agile execution
Preferred skills
Experience in high-growth environments, background in strategy consulting or tech strategy, ability to navigate undefined concepts
Technologies
AI tools, performance metrics, automated workflows
Responsibilities
Solve high-complexity, systemic challenges with no existing playbook; Design end-to-end customer lifecycle experiences; Identify and remove process debt; Connect global product pillars with operational domains; Steer organizational change using data; Build AI into operational processes
Seniority
Senior, hands-on IC