Manager, Service Transformation
Core
Lead cross-functional programs to evolve Oscar's contact-center model, balancing high-quality human service with AI-enabled automation.
Role type
Manager, Service Transformation
Builds
Enterprise-wide service transformation initiatives and optimized contact-center operations
Domain
Health Insurance / Contact Center Operations
Deliverable
production ML models
Required skills
Program management, stakeholder engagement, change management, data analysis, project planning, risk mitigation, team leadership
Preferred skills
Healthcare industry experience, fast-paced operations background, data-driven improvement experience
Technologies
AI-enabled automation tools
Responsibilities
Lead end-to-end management of cross-functional implementations and projects; Evaluate departmental performance through data analysis and metric development; Collaborate with internal and external stakeholders for change management strategies; Mentor team members and drive professional development
Seniority
Manager, hands-on IC with team leadership
