Data Scientist II - CX Analytics
Core
Data Scientist II executing applied data science work to extract insights from structured and unstructured data (including raw text) to inform customer experience strategies and business decisions.
Role type
Senior IC data scientist (CX analytics)
Builds
Predictive models, data assets, and analytical solutions for customer experience optimization
Domain
Insurance / Financial Services / Customer Experience
Deliverable
production ML models | dashboards & analysis
Required skills
Statistical inference and regression, machine learning algorithms, feature selection and extraction, complex SQL queries, data visualization, process automation, API integrations
Preferred skills
DevOps, web scraping, object-oriented software, leadership experience, mentoring
Technologies
DB2, SQL Server, Web API, Teradata
Responsibilities
Design and execute analytical solutions using optimization, simulation, and data mining; Integrate large volume data from multiple sources; Construct and tune predictive models for forecasting and risk identification; Interpret results and communicate findings to influence leadership decisions; Support integration of solutions within business processes using automation; Provide mentorship to lower-level Data Science peers
Seniority
Mid-Senior, hands-on IC with some mentorship
