Associate IT Service Manager - Audio/Visual Systems
Core
Oversee technical operations for onsite event spaces, seminars, and conference rooms, including A/V systems, live streaming, lighting, and camera operations.
Role type
Associate IT Service Manager / A/V Engineer
Builds
Onsite event technical support and live production services for corporate events
Domain
Corporate Events & IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
A/V system setup and troubleshooting, live streaming production, camera operation, video switching, audio mixing, IT Service Management (ITIL), ServiceNow, Microsoft Teams, ProPresenter, Blackmagic, Finalcut, Adobe Creative Suite, video conferencing hardware support
Preferred skills
Event management, public broadcasting, critical thinking, service improvement mindset
Technologies
ServiceNow, Microsoft Teams, ProPresenter, Blackmagic, Finalcut, Adobe Creative Suite, Crestron, Poly, Yealink, Logitech, Solstice
Responsibilities
Coordinate with IT and event coordinators to determine A/V and live streaming needs; troubleshoot and debug A/V systems in event spaces; generate designs and layouts for audio/video events; evaluate service performance and resolve service impediments; provide reporting on service delivery; plan and run small to medium IT projects; manage priority incidents and facilitate root cause analysis.
Seniority
Associate, hands-on IC
