Supervisor, Member and Provider Services
Core
Lead a team of support staff to meet business objectives, drive operational KPIs, and improve workflows for member and provider services.
Role type
Senior IC operations supervisor (customer support)
Builds
Support team workflows and operational efficiency
Domain
Health insurance / Customer support operations
Deliverable
dashboards & analysis
Required skills
Team management, performance management, KPI tracking, root-cause analysis, workflow optimization, data-driven decision making, stakeholder communication, continuous improvement, cross-functional collaboration
Preferred skills
Lean Six Sigma, Process Improvement, Healthcare/Insurance domain knowledge, Project management, Advanced Google Suite/Microsoft Office
Responsibilities
Hire and manage a team of support staff, monitor dashboards and track operational KPIs, conduct root-cause analysis and construct action plans, lead team huddles and provide guidance, drive engagement and inclusive culture, identify and close gaps in operational workflows, collaborate across teams to implement best practices
Seniority
Senior, hands-on IC