Director of Engineering, Communications
Core
Lead the engineering organization building an autonomous, self-optimizing CRM communication ecosystem for personalized user engagement across email, push, SMS, and in-app channels.
Role type
Director of Engineering (Communications)
Builds
Autonomous communication platforms, self-service tools for non-engineers, and GenAI-native engineering workflows.
Domain
Consumer E-commerce / Customer Communications / Machine Learning
Deliverable
production ML models
Required skills
Large-scale backend and event-driven systems architecture, Applied machine learning and automated decisioning, SRE practices (SLOs, observability, incident management), Platform engineering for non-engineers, Organizational leadership at scale, Cross-functional collaboration
Preferred skills
CRM and personalization domain expertise, Experience with conversational messaging channels, Subscription business background, Privacy and deliverability compliance
Technologies
GenAI, Agentic workflows, Event-driven systems, CRM platforms
Responsibilities
Set technical strategy for autonomous communication systems, Drive transformation to GenAI-native engineering practices, Ensure operational excellence and reliability of customer-facing systems, Manage and develop Engineering Leads and Staff Engineers, Partner with Product and Marketing to enable safe, personalized communication
Seniority
Director, hands-on IC with management responsibilities
