Technical Support Specialist - Italian speaking (fresh STEM grads)
Core
Diagnose machine errors, analyze printer logs, and work hands-on with hardware, firmware, software, and materials to resolve complex 3D printing issues for engineers, dentists, and manufacturers.
Role type
Technical Support Specialist (Hardware/Firmware/Software)
Builds
3D printing solutions (SLA and SLS) for global customers
Domain
Additive manufacturing / 3D printing
Required skills
hardware troubleshooting, firmware analysis, software debugging, materials science knowledge, log analysis, root cause analysis, technical documentation, customer communication
Preferred skills
3D printing experience, CAD, electronics, programming/scripting, university lab experience
Technologies
SLA, SLS, Formlabs printers, firmware, software ecosystem
Responsibilities
Troubleshoot and root-cause complex technical issues across mechanics, electronics, optics, firmware, software, and materials; Analyze printer logs, error codes, and print failures; Run hands-on tests and reproduce issues in the lab; Guide customers and resellers in the EMEA region through technical fixes; Partner with engineering and product teams to escalate bugs and document recurring issues; Build and improve technical documentation and troubleshooting guides.
Seniority
Entry-level, fresh STEM graduate