ServiceNow Platform Support
Core
Ensure seamless performance, reliability, and continuous improvement of the enterprise ServiceNow ecosystem by resolving complex L2 incidents and delivering run-the-business enhancements.
Role type
ServiceNow Platform Support Specialist (L2)
Builds
Enterprise ServiceNow platform (ITSM, HRSD, CMDB, CSM) and critical integrations (Workday, SAP)
Domain
IT Service Management / Enterprise Software
Required skills
ServiceNow CSA certification, JavaScript, API evaluation, root-cause analysis, custom reporting dashboards, enterprise integrations
Preferred skills
Agile scrum framework experience, cross-functional collaboration
Technologies
ServiceNow, Workday, SAP, JavaScript
Responsibilities
Resolve escalated L2 incidents across ServiceNow modules and integrations; develop and release platform enhancements; analyze recurring incidents to drive preventative solutions; author technical guides and SOPs; participate in on-call rotations for critical incidents
Seniority
Mid-level, hands-on IC
