Professional Services Specialist
Core
Lead client implementations and migrations of Cloud9, a voice trading and collaboration platform, for financial institutions.
Role type
Senior IC professional services specialist (project management)
Builds
Cloud9 platform implementations and migrations for banks, broker-dealers, asset managers, and hedge funds
Domain
Financial services / Trading infrastructure
Required skills
Project management, Client engagement, Execution, Technical aptitude, Organization
Preferred skills
Financial services domain knowledge, Implementation experience, PMP/CAPM/PRINCE2/CSM certification, Jira/Confluence/Microsoft Project/Excel/Salesforce proficiency
Responsibilities
Lead client implementations from kickoff through go-live and hypercare, Develop and maintain project plans and risk logs, Build relationships with client stakeholders across trading and technology, Coordinate system configuration, connectivity, and integration activities, Develop cutover plans and readiness checklists, Support go-live execution and end-user training
Seniority
Mid-level, hands-on IC
