Engineering Manager, Customer Tools
Core
Lead a team of 8-10 engineers to build and modernize internal customer-facing platforms, dashboards, and AI-powered features (chat interfaces, automated analyses) for MongoDB's Customer organization.
Role type
Senior Engineering Manager (People & Technical Leadership)
Builds
Internal dashboards, workflow automation, data/diagnostics platforms, and AI-native features for customer-facing teams
Domain
SaaS / Data Platform / AI Engineering
Deliverable
production ML models
Required skills
People management (hiring, performance, growth), Technical leadership (architecture, code reviews), Scalable high-availability system design, Modern web technologies (TypeScript, ReactJS, Python), AWS services, AI/LLM tooling (Claude Code, Cursor), Agile methodologies, Stakeholder management
Preferred skills
Building AI-powered product features (chat/conversational interfaces), Experience with internal tools for technical/non-technical users, TDD
Technologies
TypeScript, ReactJS, Python, AWS, GitHub, Claude Code, Cursor
Responsibilities
Manage team of 8-10 ICs, Drive adoption of AI-assisted engineering workflows, Own roadmap for AI-powered end-user features, Eliminate technical barriers and coordinate dependencies, Plan organizational growth and resource allocation, Model hands-on AI tool adoption
Seniority
Senior, hands-on IC manager
