Customer Loyalty Agent - $21.50/hr + Incentives, Hybrid
Core
Retain SimpliSafe home security customers via inbound phone calls by understanding their needs and providing personalized monitoring solutions.
Role type
Customer Loyalty Representative (Sales/Retention)
Builds
Home security monitoring solutions for residential customers
Domain
Home Security / Consumer Electronics
Deliverable
client delivery
Required skills
inbound phone communication, consultative selling, problem solving, technical assistance for consumer electronics, performance metrics management, time management
Preferred skills
empathy, teamwork, independent work, continuous improvement mindset
Responsibilities
Answer inbound calls to preserve customer relationships and upsell monitoring solutions, apply feedback from coaches to improve performance, address customer concerns regarding security needs, collaborate with team members to meet goals, prioritize tasks in a fast-paced environment.
Seniority
Individual Contributor, 2+ years experience