Digital Customer Success Manager, AI & Automation
Core
Design, test, deploy, and maintain agentic systems (LLM-based agents) to optimize the customer journey and automate post-sales support for a digital-first strategy.
Role type
Senior IC Digital Customer Success Manager (AI & Automation)
Builds
Agentic systems, automated customer journeys, and digital CS playbooks
Domain
B2B SaaS, IoT, AI/LLM
Deliverable
production ML models
Required skills
Python, LLM-based agent development, API integration, product usage data analysis, experimental design, system architecture
Preferred skills
Anthropic Claude API, NRR/retention program building, regression test suite creation for non-deterministic AI, high-velocity product environments
Technologies
Python, LLM APIs, Salesforce, Samsara platform, Customer Success tools
Responsibilities
Pinpoint friction points and create automated, personalized customer journeys; Write code and execute experimental tests for agent solutions; Partner cross-functionally to ensure cohesive user experiences; Monitor agent performance metrics (accuracy, latency, failure rates) in production; Maintain and iterate agents as product and data evolve.
Seniority
Senior, hands-on IC
