Helpdesk Automation Engineer

United StatesFull-time$95k–$137k2026-10-20 → 2026-11-10

On-site · United States

Core

Build smart automations and AI-driven self-service systems to make SeatGeek's Helpdesk and core IT systems proactive, preventing recurring issues and improving the employee experience.

Role type

Automation Engineer (IT Helpdesk & Workplace Technology)

Builds

Automated workflows, AI self-service tools, and employee technology systems for the NYC office

Domain

IT Operations / Workplace Technology / AI Automation

Deliverable

production ML models

Required skills

Automation engineering, IT/Helpdesk support, system and workflow configuration, troubleshooting hardware/software/identity/endpoints, device lifecycle management, vendor management, security and privacy judgment, data analysis

Preferred skills

Experience with Serval, Okta, Slack, GSuite, Claude, AI agents

Technologies

Serval, Okta, Slack, GSuite, Claude, AI agents

Responsibilities

Design and launch helpdesk automation workflows; own the support operating model using demand patterns; resolve complex escalations across hardware, software, and identity; manage NYC workplace technology including conference rooms, AV, and onboarding; partner with vendors to resolve issues

Seniority

Mid-level, hands-on IC

About SeatGeek

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!