Manager, Contract and Billing
Core
Lead a new team to resolve billing errors, concession requests, and cancellation exceptions for Mid-Market and Commercial accounts, bridging sales and finance processes.
Role type
Manager, Contract and Billing Resolution
Builds
A repeatable, scalable function for billing and contract case resolution including playbook, intake, routing, and system of record.
Domain
SaaS / IoT / Connected Operations
Required skills
Team leadership, process design, system implementation, financial judgment, investigative analysis, stakeholder management, metrics definition, root-cause analysis, cross-functional partnership, AI tool utilization
Preferred skills
Experience building teams from scratch, knowledge of quote-to-contract or billing operations, experience with Zendesk/Salesforce/Jira
Technologies
Zendesk, Salesforce, Jira, Slack, Gainsight
Responsibilities
Hire, onboard, and coach a team of 3-4 specialists; design and launch the system of record for billing cases; act as escalation point for complex cases; define handoffs and service levels with Finance, Sales Ops, and Legal; build metrics and reporting for volume and resolution time; fix repeat causes of billing errors; partner on billing improvement initiatives.
Seniority
Manager, hands-on IC with people leadership
