Head of Technical Operations (TechOps)
Core
Lead the global IT infrastructure, security, and service desk for a 3D printing hardware company, ensuring reliable operations across multiple international sites.
Role type
Senior leadership IC (Head of Technical Operations)
Builds
Global network, on-premise server infrastructure, security program, and IT service desk
Domain
Hardware manufacturing / IT Infrastructure & Cybersecurity
Deliverable
infrastructure
Required skills
Enterprise networking, server virtualization, cybersecurity program management, IT service management, vendor management, automation scripting, compliance frameworks
Preferred skills
Cisco Meraki, Proxmox, CrowdStrike, Google Workspace, GCP/AWS security, Python/PowerShell/Terraform, CISSP/CISM/CCNP Security
Technologies
Cisco Meraki, Proxmox, CrowdStrike, Google Workspace, Cloudflare, GCP, AWS
Responsibilities
Lead and develop a global team of 7 across network, systems, help desk, and cybersecurity; Own the global network estate including SD-WAN, firewalls, and connectivity for China; Define and drive infrastructure and security roadmap; Manage on-premise compute lifecycle and disaster recovery; Own the end-to-end cybersecurity program; Manage IT service desk and endpoint lifecycle; Automate workflows and manage vendor portfolios.
Seniority
Senior, hands-on IC with leadership responsibilities