Technical Platform Expert - Sydney
Core
Final technical authority for the legal AI platform, resolving deep escalations and bridging the gap between product specs and real-world customer experience.
Role type
Senior Technical Platform Expert (AI Systems)
Builds
AI-native legal workspace for global law firms
Domain
Legal Technology / AI / LLM Systems
Deliverable
production ML models | infrastructure
Required skills
Root cause analysis, log and data analysis, system-level debugging, LLM behavior understanding, incident management, cross-functional communication, pattern recognition, mentorship
Preferred skills
Legal AI background, document processing expertise, retrieval-augmented systems knowledge
Technologies
LLMs, AI systems, document processing pipelines
Responsibilities
Own deep technical escalations and drive root cause analysis through log and system analysis; Validate platform behavior pre-launch via beta testing and pressure-testing; Detect systemic events and declare Sev1/Sev2 incidents; Serve as AI subject-matter expert on output patterns and accuracy; Advocate for diagnostic tooling and platform fixes in product/engineering reviews; Drive technical resolution for major incidents alongside Principal Platform Advisors; Build automation and test frameworks to improve team efficiency; Mentor specialists and review their work
Seniority
Senior, hands-on IC with mentorship responsibilities