Home Loan Servicing Consultant (Contact Centre)
Hybrid
Core
Support customers with home loan servicing, account maintenance, interest rate enquiries, and credit card servicing via inbound calls in a contact centre environment.
Role type
Customer service consultant (home loan servicing)
Builds
Customer service interactions for existing banking products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service experience, communication, attention to detail, multitasking, problem-solving, resilience
Responsibilities
Handle 30–50 inbound calls daily, manage home loan servicing requests, process redraw and withdrawal requests, handle complex customer enquiries, maintain account updates