Customer Operations Specialist
Citizens only
Core
Resolve complex service requests and queries for customers regarding IP rights legislation and systems, acting as an escalation point of contact.
Role type
Customer Operations Specialist (Public Service)
Builds
Customer service delivery and internal operations for IP Australia
Domain
Government / Intellectual Property
Deliverable
client delivery
Required skills
IP rights legislation knowledge, systems capability, process improvement, complex problem resolution, customer service, training delivery, quality checks, system development and testing
Responsibilities
Resolve complex service requests and queries, act as an escalation point of contact, contribute to training others, undertake quality checks, participate in developing and testing new systems and processes, communicate customer options and costs
