Fraud Specialist, Supplier Operations & Governance
Core
Resolve billing issues and fraudulent misuse of services (AIT, IRSF) for customers and partners through financial investigation, root cause analysis, and strategic dispute negotiation.
Role type
Senior IC fraud specialist (supplier operations & governance)
Builds
Dashboards to communicate key metrics related to the lifecycle of disputes
Domain
Telecommunications (CPaaS) and fraud operations
Deliverable
dashboards & analysis
Required skills
Financial investigation, root cause analysis, dispute negotiation, project management, data wrangling (Excel/Sheets/Looker/SQL), contract interpretation
Preferred skills
A2P SMS ecosystem knowledge, international traffic routing, CDR analysis, workflow platforms (Airtable), Python/scripting, AI/automation tools
Technologies
Excel, Google Sheets, Looker, SQL, Airtable, Python
Responsibilities
Advise account managers and management on best practices for billing disputes; Negotiate with customers and carriers regarding resolution levers; Identify and analyze fraudulent misuse and billing errors; Own the end-to-end lifecycle of customer and vendor disputes; Uncover and resolve discrepancies, overcharges, and unpaid balances; Dig into call and messaging data to identify billing mismatches or fraud; Build dashboards to communicate key metrics; Read contracts to interpret invoices versus actual charges; Partner with data analytics, engineering, and accounting to reconcile accounts
Seniority
Senior, hands-on IC
