Senior Fraud QA and Enablement Analyst
Core
Establish and maintain robust QA frameworks, audit analyst transaction decisions, and drive operational enablement for a 24x7 fraud operations team.
Role type
Senior IC fraud operations QA analyst
Builds
QA frameworks, SOPs, and training modules for fraud analysts
Domain
Fintech / Payments / Fraud Operations
Required skills
Fraud operations auditing, QA framework design, root-cause analysis, SOP development, AI tool integration, transaction review, customer verification, data aggregation, shift flexibility
Preferred skills
Fintech, travel, payments, or e-commerce experience
Technologies
AI-assisted auditing tools, automated decision tools
Responsibilities
Perform comprehensive audits of analyst decisions and case notes; Analyze QA data to identify errors and fraud typologies; Lead calibration sessions and coach analysts; Maintain the central Knowledge Base and SOPs; Design and deliver onboarding and delta training; Monitor quality metrics and SLAs; Report operational health to leadership
Seniority
Senior, hands-on IC
