Product Engineer - Web / React Native, Customer Service (all genders)
Core
Build and evolve self-service and contact experiences for customer service in web and mobile apps to improve resolution rates and customer satisfaction.
Role type
Senior Product Engineer (Web & Mobile)
Builds
Customer-facing help centre, self-service flows, issue reporting, and contact channels for millions of global customers.
Domain
Consumer food delivery / Customer Support / Frontend Engineering
Deliverable
product features
Required skills
React, TypeScript, React Native, Component-based architecture, Frontend-backend integration, CI/CD, Testing (unit/integration/E2E), AI tooling (Claude/Cursor/Copilot)
Preferred skills
Cross-platform component sharing, Localization, Performance optimization, Accessibility
Technologies
React, React Native, TypeScript, AI Agents
Responsibilities
Design and develop scalable solutions for customer service apps; Collaborate with operations to align app and agent tooling; Operate and monitor systems in production; Own quality metrics (resolution rate, CSAT, crash-free sessions); Mentor team members via code reviews and pair programming.
Seniority
Senior, hands-on IC
