Senior Manager, Content Operations & QC, LATAM
Core
Own regional content-release readiness for Latin America, ensuring fans receive the right content, in the right language, at the right time, and at the quality bar expected from Crunchyroll.
Role type
Senior Manager, Content Operations & QC
Builds
Reliable, high-quality viewing experience across subtitled and dubbed releases for LATAM fans
Domain
Streaming media, anime content distribution, localization operations
Required skills
Content operations management, media supply chain coordination, localization operations oversight, quality control processes, program management, operational data integrity, cross-functional coordination, process improvement, issue triage and escalation
Preferred skills
Passion for anime, streaming, entertainment, or fan-first products
Technologies
Airtable, Jira, CMS/content scheduling systems, spreadsheets, workflow platforms
Responsibilities
Own LATAM content-readiness view across simulcasts, dub drops, catalog launches, and priority title moments; Coordinate with Global Programming, Content Operations, and Localization/Dubbing Operations to validate language availability, publishing schedules, holdbacks, delivery status, and market-specific requirements; Establish and maintain a rigorous regional QC process covering subtitle/dub availability, language mapping, metadata, artwork, episode sequencing, playback readiness, and other fan-facing content issues; Monitor priority launches, rapidly triage content issues, coordinate escalation paths, and drive issues through resolution; Maintain accurate operational data across systems such as Airtable, content schedules, trackers, and downstream planning tools; Partner closely with Curation, Lifecycle, Brand, Partnerships, Customer Experience, Product, and GTM teams; Define clear handoffs, service levels, and operating rhythms between LATAM and global teams; Build concise reporting on release readiness, localization status, launch issues, recurring defects, and operational performance; Use launch retrospectives and root-cause analysis to improve workflows, reduce recurring defects, and strengthen the fan experience
Seniority
Senior, hands-on IC with management responsibilities
