Contract and Billing Specialist
Core
Single owner of complex billing and contract cases for Mid-Market and Commercial accounts, resolving errors, concessions, and cancellations while driving cross-functional fixes.
Role type
Senior IC billing operations specialist
Builds
Resolved billing disputes, approved concessions, and processed contract exceptions for Samsara's IoT platform customers.
Domain
SaaS / IoT / Financial Operations
Deliverable
client delivery
Required skills
billing operations, order-to-cash, contract management, financial judgment, investigative skills, cross-functional collaboration, case management, stakeholder management, process improvement
Preferred skills
Salesforce, NetSuite, CPQ tools, Zendesk, Gainsight, subscription billing, hardware-plus-subscription billing, building billing dispute processes
Responsibilities
Own complex billing and contract cases from report to fix; reconstruct billing error stories across systems; evaluate and prepare concession requests; support cancellation, return, and ETF exceptions; act as front door for billing requests; fix repeat causes via root-cause tagging; carry forward billing improvement work.
Seniority
Senior, hands-on IC