Conversation Designer, Agent Voice & Personality
Core
Define the AI agent's tone, character, and personality for a travel management product; write conversational copy and design agent behavior across chat, voice, and visual surfaces.
Role type
Senior IC conversation designer (AI agent voice & personality)
Builds
AI-first travel management product (Navan Edge) for frequent business travelers
Domain
Travel technology + Conversational AI
Deliverable
production ML models
Required skills
Conversation design, UX writing, content design, LLM prompting, evaluation framework design, analytical skills, cross-functional collaboration
Preferred skills
Creative writing, screenwriting, editorial work, travel tech/hospitality/logistics experience, voice interface design
Technologies
LLMs, chatbots, voice interfaces
Responsibilities
Define agent tone and personality guidelines; test and iterate on agent voice; write conversational copy for all product states; design agent behavior for error handling and edge cases; maintain consistency across channels; partner with Product, Design, Data, and Marketing; present work rationale to stakeholders.
Seniority
Senior, hands-on IC