Global International Quality Lead
Core
Architect and govern an enterprise-grade global quality framework and scoring standard across all international regions, vendor tiers, and outsourced BPO partners to ensure consistent operational excellence for Waymo's autonomous fleet.
Role type
Senior program leadership for global quality strategy and process standardization
Builds
Global library of Standard Operating Procedures (SOPs), process maps, and operational policies
Domain
Autonomous driving operations and multi-tier BPO support
Deliverable
dashboards & analysis
Required skills
Global quality strategy, process architecture, root-cause analysis, BPO vendor management, cross-functional change governance, operational metrics definition
Preferred skills
Lean Six Sigma (Green/Black Belt), PMP, SQL/PLX, data visualization, LLM/AI tooling integration, scaling immature operations
Technologies
Lucidchart, Miro, Visio, SQL, PLX
Responsibilities
Design and maintain standardized global SOPs and process maps; Analyze complex operational data and lead root-cause retrospectives; Oversee vendor quality triage and calibration across BPO partners; Partner with Product, Engineering, Safety, and Legal to manage upstream/downstream dependencies; Define key operational metrics and develop analytics dashboards for senior leadership reporting
Seniority
Senior, hands-on IC