Service Delivery Manager
Core
Lead leaders and develop talent across a critical national freight operation, shaping service delivery for seven coal rail systems in Queensland and New South Wales.
Role type
Senior operational leader (Service Delivery Manager)
Builds
Coal rail freight services for customers across Australia
Domain
Rail freight / Heavy transport / Logistics
Required skills
Operational leadership, team coaching, complex operational decision-making, problem-solving, performance data analysis, business partnering, safety mindset
Preferred skills
Knowledge of complex rail operations, management qualifications, logistics experience
Responsibilities
Lead and coach five Service Delivery Superintendents, guide complex operational decisions, identify network constraints to improve service reliability, use performance data to drive improvements, ensure teams have resources for safe coordination, build partnerships across Planning/Operations/Commercial teams, create an engaged team culture
Seniority
Senior, hands-on IC with leadership responsibilities