PM- Channels
Core
Project Manager leading contact center automation and digital transformation projects for banking, insurance, and payment service providers.
Role type
Senior Project Manager (Digital Transformation & Contact Center Automation)
Builds
Contact center automation solutions and digital transformation initiatives for financial services clients
Domain
Financial Services (Banking, Insurance, Payment Services)
Deliverable
product features
Required skills
Contact center automation, Digital transformation, Banking domain expertise, Stakeholder management, Project management, Delivery management, Escalation management, Budget management
Preferred skills
Analytical skills, Problem-solving skills, Communication skills
Responsibilities
Lead end-to-end project management for automation and transformation initiatives, Manage project financials and budgets, Handle RAIDs and escalations, Engage with senior stakeholders across banking and financial sectors
Seniority
Senior, hands-on IC