[CES] 배달 모니터링 및 운영 담당자 (일본어 가능자)
Core
Monitor real-time delivery operations and manage customer experience metrics to ensure delivery quality and partner support.
Role type
Delivery Operations Specialist
Builds
Delivery service quality and customer experience for Coupang Eats
Domain
Food delivery / Logistics
Deliverable
dashboards & analysis
Required skills
Real-time monitoring, Operations management, Data analysis, Issue escalation, Stakeholder communication
Preferred skills
Data utilization
Technologies
None stated
Responsibilities
Monitor real-time delivery quality and manage delivery metrics (supply/demand, delivery time, dispatch delays), Support delivery partners with promotions and communication, Respond immediately to unexpected issues (weather, events), Resolve worst-case orders in real-time, Analyze regional operation trends to identify improvement tasks