Vehicle Inspection Manager
Core
Lead and develop a high-performing team of vehicle inspectors at an auto auction to ensure operational efficiency, compliance, and exceptional customer service.
Role type
Senior IC operations manager (vehicle inspection)
Builds
Vehicle inspection services and operational processes for auto auctions
Domain
Automotive industry + auction operations
Required skills
Team leadership, operational process management, financial statement review, KPI development, hiring and performance management, stakeholder partnership, compliance enforcement, budget preparation, procedural improvement, data-driven performance tracking
Preferred skills
Auction industry experience, inspection services experience, multitasking in fast-paced environments, conflict resolution, systematic approach to sales and customer focus
Technologies
Computer systems and applications for inspection and auction management
Responsibilities
Direct and coach Vehicle Inspectors to meet metrics and SLAs; develop and maintain positive relationships with inspection stakeholders; evaluate expenses and ensure staffing levels align with workloads; conduct interviews and hire team members; participate in validation and review of training programs; assist in budget preparation related to volumes and headcount; ensure adherence to company policies, procedures, and state/federal laws; drive operational performance of the inspection team; input and develop Key Performance Indicators (KPIs) to ensure operational and financial goals are accomplished.
Seniority
Senior, hands-on IC with team leadership