Engineering Manager - Support Experience
Core
Lead a new engineering team building a greenfield product for high-quality, differentiated support experiences for Stripe's largest and most complex users.
Role type
Founding Engineering Manager
Builds
Production support systems, internal tooling, and end-to-end product experiences for enterprise users
Domain
Fintech / Generative AI / Customer Support
Deliverable
production ML models
Required skills
Team leadership, full-stack web application management, product roadmap definition, stakeholder management, technical vision setting, distributed system design, engineering standards improvement
Preferred skills
Early-stage team building, full-stack development (React, Ruby), agentic LLM solution design, long-term strategic planning, geographically distributed team management
Technologies
React, Ruby, Generative AI, LLMs
Responsibilities
Hire and lead a team of engineers, build team culture from the ground up, partner with Product and Design to define technical vision, drive project execution across the development lifecycle, make tradeoffs between business priorities and technical foundation, improve engineering standards and tooling
Seniority
Senior, hands-on IC with management responsibilities
