Customer Service Rep – Burleigh Heads
Core
First point of contact for new and existing patients, making outbound calls, responding to enquiries, and managing patient queries across clinic and dispensary services.
Role type
Customer Service Representative
Builds
Patient support and onboarding for a clinic and dispensary group
Domain
Healthcare / Plant-based medicine
Deliverable
client delivery
Required skills
Customer service, Communication, Attention to detail, Decision making under pressure, Administrative support
Preferred skills
Willingness to learn about medicinal cannabis, Team collaboration
Responsibilities
Answering, screening, and prioritising incoming calls and enquiries; Managing patient queries across both clinic and dispensary services; Initiating follow-up calls to patients who have left messages; Conducting new-patient onboarding calls; Supporting administrative tasks across the group