Digital Transformation Consultant (ISM/ESM)
Core
Partner with Enterprise customers to discover operational processes, map system integrations, and translate findings into build-ready requirements for the Solutions Integration Services (SIS) team.
Role type
Consultant-level Engagement Services Consultant (ESC) in Customer Success
Builds
Validated integration requirements packages and Request Logs for SaaS/IoT platform
Domain
IoT, SaaS, Enterprise Operations (Fleet, Telematics, Logistics)
Required skills
structured discovery, process mapping, requirements gathering, API/system-integration concepts, facilitation, synthesis, documentation, multi-stakeholder engagement management
Preferred skills
fleet/telematics/ERP/WMS/TMS/HRIS integration experience, Salesforce proficiency, Solutions Consultant/Systems Analyst background, LatAm account support
Technologies
Samsara Connected Operations Cloud, Salesforce, Compass
Responsibilities
Run structured discovery workshops with customer stakeholders, build systems and API inventories, package requirements into use cases and data mappings, validate packages with internal teams, hand off to SIS for build, track engagement status in Salesforce/Compass
Seniority
Consultant, hands-on IC
