Data Center Engineer (On-site)
Core
Provide advanced technical support and resolve issues with client servers, storage, and networking hardware in data centers.
Role type
Senior Data Center Engineer (Hardware/Infrastructure)
Builds
Hardware maintenance, component replacements, and system stability for client data centers
Domain
IT Infrastructure / Data Center Operations
Required skills
Root cause analysis, hardware troubleshooting, server/storage/networking repair, firmware configuration, RMA processing, inventory management, remote support coordination
Preferred skills
CompTIA certification, Linux certification, experience with HP/Dell/Lenovo/Supermicro hardware, online productivity tools (ConnectWise, ServiceNow)
Technologies
iLO, iDRAC, XCC, BMC, RAID controllers, ConnectWise Manage, ServiceNow, WebEx
Responsibilities
Analyze complex tier-two service requests for servers and storage; plan and execute hardware maintenance and component replacements; configure platform-level management functions; maintain onsite spare-parts inventory; process RMA returns; lead customer support sessions; document diagnostic findings and corrective actions.
Seniority
Senior, hands-on IC
