Data Center Technician (NNEX3)
Core
On-site service engineer providing hands-on hardware support, repair, and break/fix for enterprise data center servers and next-generation AI infrastructure.
Role type
Senior IC data center technician
Builds
Enterprise server hardware uptime and reliability for customers
Domain
Data Center Infrastructure / Enterprise Hardware
Deliverable
physical/clinical work
Required skills
Server hardware architecture knowledge, hardware diagnostics, BIOS/firmware management, Linux familiarity, independent troubleshooting, rack-and-stack installation, component replacement (memory, processors, storage, NICs, GPUs), cabling, preventive maintenance
Preferred skills
Customer-facing communication, flexible scheduling adaptability
Technologies
Dell PowerEdge, iDRAC, PCIe, Linux, AI Firmware
Responsibilities
Diagnose and resolve server hardware failures, install and replace server components, perform rack-and-stack work, update firmware and BIOS, coordinate with customers during service events, record service work accurately, escalate complex issues, participate in on-call rotations
