Principal, Machine Learning Engineer (L5)
Core
Build foundational AI/ML capabilities for intelligent customer engagement, enabling applications and AI agents to identify customers and personalize interactions.
Role type
Principal Machine Learning Engineer (L5)
Builds
Production-grade ML systems, LLM orchestration, and retrieval strategies for Twilio's Customer Memory Team.
Domain
Telecommunications, AI/ML, Large Language Models (LLMs)
Deliverable
production ML models
Required skills
Python, AWS/GCP/Azure, LLM orchestration, embedding models, vector stores, statistical machine learning, transformer models, system architecture
Preferred skills
Autonomous agents, predictive modeling, causal inference, globally distributed team experience
Technologies
Python, AWS, GCP, Azure, LLMs, Vector Stores
Responsibilities
Design and execute rigorous experiments for rapid research cycles; Build ML systems at Twilio scale; Integrate latest AI development stacks to bypass boilerplate; Mentor team members and raise technical standards.
Seniority
Principal, hands-on IC with mentorship
