Associate Director, Operations (Digital PM/RM Hybrid)
Core
Operational leadership for digital and insights teams, focusing on work intake, scoping, resource planning, financial tracking, and project delivery.
Role type
Associate Director, Operations (Digital PM/RM Hybrid)
Builds
Operational infrastructure, processes, and visibility for digital strategy and program teams.
Domain
Digital communications, insights & analytics, agency operations
Required skills
operational planning, resource management, financial acumen, project management, risk identification, workflow optimization, cross-functional leadership, budget tracking, scope management
Preferred skills
healthcare/pharmaceutical agency experience, insights & analytics knowledge, digital/omnichannel delivery expertise, AI/automation application
Technologies
AI tools, automation platforms, project management software
Responsibilities
Coordinate digital and insights work intake and operational planning; Manage client projects and workstreams with cross-functional teams; Monitor delivery, scope, and budgets while identifying risks; Develop and improve workflows and processes for efficiency; Partner with Resource Management to forecast capacity and optimize utilization; Support financial administration including vendor costs and POs.
Seniority
Senior, hands-on IC with leadership responsibilities