Developer Support Engineer
Core
Troubleshoot complex customer CI/CD scenarios, debug, and automate solutions for the JFrog software supply chain platform.
Role type
Senior IC developer support engineer
Builds
Automated debugging scripts and innovative solutions for customer CI/CD pipelines
Domain
DevOps / Software Supply Chain
Deliverable
client delivery
Required skills
Bash, Python, Groovy, Java, Linux, JVM debugging, log analysis, HTTP traffic analysis, AWS/Azure/GCP, databases, LDAP, NGINX, Apache Tomcat, DevOps
Preferred skills
Experience in customer-facing roles, ability to manage complex escalated cases across multiple architectures
Technologies
JFrog, Bash, Python, Groovy, Java, Linux, AWS, Azure, GCP, NGINX, Apache Tomcat, LDAP
Responsibilities
Troubleshoot and investigate complex customer CI/CD scenarios; Develop scripts in Bash, Python, and Groovy for debugging and automating; Set up JFrog applications and 3rd party products; Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters; Reproduce customer scenarios and fill relevant bugs/features; Maintain and improve a knowledge base of known issues and solutions
Seniority
Mid-level, hands-on IC
