Customer Advocate
Core
Onsite customer support at a car vending machine, handling vehicle pickup, paperwork, and minor technical issues.
Role type
Customer Advocate (Retail Operations)
Builds
Carvana's used car vending machine pickup experience
Domain
Automotive Retail
Deliverable
product features
Required skills
Customer service, vehicle handling, paperwork processing, safe driving, physical labor
Preferred skills
Notary public, state-specific sales/verifier licenses
Technologies
Customer tracking systems, DMV/title/registration systems
Responsibilities
Create memorable pickup experiences for customers, complete customer paperwork, address customer questions and minor technical issues, drive safely and maintain a clean driving record, perform physical tasks like detailing and loading vehicles.
Seniority
Entry-level to Mid-level, hands-on IC