[쿠팡] 리테일 운영기획 매니저 (프로세스 개선 및 AI 활용)
Core
Designing and optimizing retail business processes, onboarding systems, and quality audit frameworks for Coupang's retail division to drive GMV growth and reduce lost GMV.
Role type
Senior Retail Operations Planning Manager (Process Improvement & AI)
Builds
Retail onboarding control tower systems, selection quality audit processes, and AI-driven operational efficiency initiatives.
Domain
E-commerce / Retail Operations / Process Engineering
Deliverable
production ML models
Required skills
Process improvement, Project management, AI management, Data-driven problem solving, KPI establishment, SOP/SLA creation, Stakeholder collaboration, Root cause analysis, Business insight generation
Preferred skills
Generative AI/Automation process improvement, Quantifiable process innovation results, SQL/BI tool usage, Business English communication, Large-scale organization management
Technologies
AI, Generative AI, Automation tools, SQL, BI Tools
Responsibilities
Manage retail business program metrics and performance analysis; Design new and optimize existing operational processes and standards; Lead AI and data-based process innovation projects; Build and advance onboarding and quality audit operational systems; Conduct root cause analysis for operational issues; Define business requirements and lead cross-functional projects; Derive customer-centric insights to improve business performance
