U.S Operations Intern
Core
Support the U.S. microfinance lending program by managing loan origination, borrower communication, delinquency management, and process improvements.
Role type
Operations Intern (Microfinance/Non-profit)
Builds
Kiva U.S. direct-to-borrower lending platform and operational workflows
Domain
Non-profit, Microfinance, Financial Services
Required skills
Critical thinking, Detail orientation, Problem-solving, Relationship-building, Written communication, Verbal communication, Organization, Data analysis, Project management
Preferred skills
Google Docs, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Screening and approving loan applications, Supporting borrowers via text and phone calls, Managing borrower delinquency and action plans, Piloting process and infrastructure improvements, Collaborating with partnerships to improve partner experience, Sourcing borrower stories for impact initiatives, Improving training materials for Capital Access Managers