Assistant Communications Content Manager
Core
Own the end-to-end content development process for customer communications (email, letters, SMS, digital) in a regulated financial services environment, ensuring compliance with governance, risk, and Consumer Duty principles.
Role type
mid-senior specialist communications content manager
Builds
customer-facing communications across multiple digital and physical channels
Domain
financial services / regulated communications
Required skills
content strategy, writing and editing, regulatory compliance, stakeholder management, continuous improvement, Gen AI tool proficiency, critical evaluation of AI outputs
Preferred skills
financial services experience, agentic problem-solving approach, personal AI workflow development
Technologies
Gen AI tools, email platforms, SMS systems, digital messaging channels
Responsibilities
Shape briefs and agree communication approaches with stakeholders; manage end-to-end content development from brief to approval; apply Consumer Duty principles to ensure fair and accessible content; identify opportunities to simplify content and reduce avoidable communications; partner with product and service teams to align communications with customer journeys; contribute to planning, prioritization, and continuous improvement within a multidisciplinary squad.
Seniority
mid-senior specialist, no direct reports
