Associate Manager Product Operations, Autonomy Commercialization - DoorDash Dot
Core
Own merchant adoption and performance KPIs for robotics/autonomy end-to-end, building operational mechanisms to onboard merchants and create a feedback loop for product/engineering.
Role type
Senior Product Operations Manager (Merchant Success & Growth)
Builds
Operational playbooks, onboarding flows, performance review cadences, and feedback loops for merchant-robot interactions.
Domain
Logistics / Robotics / Last-mile delivery
Required skills
Strategy & Operations, Merchant/Partner Success, KPI definition & instrumentation, Building operational mechanisms from scratch, Field operations experience, Data-driven decision making, Cross-functional partnership
Preferred skills
Launching new technology/hardware with external partners
Technologies
None stated
Responsibilities
Define merchant adoption and performance KPIs for autonomy end-to-end; Build playbooks and operational mechanisms to onboard merchants to autonomy; Partner with sales, account management, and field ops to recruit and ramp merchant cohorts; Define merchant performance benchmarks and run accountability cadences; Stand up feedback loops from field to product and engineering; Act as the voice of the merchant in product reviews and roadmap planning.
Seniority
Senior, hands-on IC
