Senior Provisioning Analyst
Core
Drive end-to-end execution, governance, and Tier 2 escalation management for complex customer provisioning and deprovisioning in multi-org environments.
Role type
Senior individual contributor (Tier 2 Subject Matter Expert)
Builds
Operational integrity, reconciliation reports, and automated provisioning workflows for enterprise customers
Domain
Identity management, SaaS provisioning, Salesforce CRM
Required skills
Salesforce CRM administration, multi-tenant system management, data reconciliation, contract lifecycle management, root cause analysis, SOP authoring, cross-functional stakeholder management, security compliance (SOC 2)
Preferred skills
Enterprise identity management tools, automation tooling, mentorship
Technologies
Salesforce, identity management consoles, provisioning tools
Responsibilities
Lead end-to-end execution of complex Tier 2 customer provisioning and deprovisioning cases; Resolve complex technical requests including org migrations and custom identity tenant linkages; Prepare and audit mission-critical revenue/license reconciliation reports; Collaborate cross-functionally to unblock provisioning stalls and clarify contract parameters; Champion continuous improvement initiatives and author standard operating procedures (SOPs); Mentor team members to establish operational excellence
Seniority
Senior, hands-on IC